Privacy policy



By using our services, you agree to the collection and provision of personal information as described below.

Collection of personal information

We collect the minimum necessary personal information to provide services.

During the use of the service, information such as device information (OS, screen size, device ID, phone model, device model name), cookies, date and time of visit, records of fraudulent use, and service usage records may be automatically generated and collected.

 

[Sullivan Plus Account]

Google account login information (email, name, ID number), Apple account login information (email, name, ID number), email login (email, password, name)

[Google In-App Payment Information]

This information is collected through the Google Play Store, which provides payment services when using paid services (such as subscriptions). We receive and use the minimum payment-related information necessary for service operation and management from the relevant payment service provider, including payment approval/cancellation information, subscription status, Google transaction identification number, and purchase date and time.

 

[Information you provided directly to us]

Communication between you and Sullivan Plus via email. For example, we may send you service-related emails (e.g., changes/updates to service features, technical and security notices). You cannot opt ​​out of receiving service-related emails. If you give us permission, we may send you a newsletter via email. The newsletter includes an unsubscribe option that allows you to indicate that you are no longer interested in the newsletter.

 

[Analysis Information]

We use third-party analytics tools, such as Google Analytics, to help measure traffic and usage trends for our services. These tools collect information sent from your device or our services, including the web pages you visit, additional features, and other information that helps us improve our services. We collect and use this analytics information solely to improve your service experience.

 

[Log File Information]

Log file information is automatically reported by the browser whenever access to a web page or app is requested (e.g., a visit). It may also be provided when the content of a web page or app is downloaded to a browser or device.

When you use our services, our servers automatically record certain log file information, including your web requests, Internet Protocol ("IP") addresses, browser types, referring/exit pages and URLs, click counts, and how you interact with links, services, domain names, landed pages, viewed pages, and other information. We may also collect similar information from emails sent to users to track which emails recipients opened and which links they clicked. This information allows for more accurate reporting and improvement of the services.

 

 

[Voice Recognition Information]

Our service supports voice assistance for your convenience, but we do not provide the corresponding voice recognition information; it is used solely for the purpose of providing the service.

 

[Face Recognition Information]

Our service stores facial recognition images in the cloud with encryption, and this data can be utilized for performance improvement.

 

The methods for collecting personal information are as follows.

When collecting personal information, we always notify the user of this fact in advance and obtain their consent, and we collect personal information through the following methods.

  • In cases where the user consents to the collection of personal information and directly enters information or uses the service during the membership registration and service usage process
  • In cases where personal information is received from affiliated services or organizations, etc.
  • During the consultation process through the customer center, web pages, email, fax, telephone, etc.
  • Participation in events/activities held online or offline

 

 

Use of personal information

We use it for member management, service provision and improvement, and new service development.

When signing up for membership or during the process of using the service, we collect the minimum personal information necessary to provide the service as follows through the website, individual applications, or programs.

 

  • Member identification/verification of intent to join, prevention of fraudulent use
  • Sullivan Plus features and services provided
  • Manage and improve the Sullivan Plus website, app, and services
  • We provide information related to Sullivan Plus and the service.
  • Develop and test new products and features
  • Diagnose or fix technical problems
  • Automatically update the Sullivan Plus application on your device
  • Providing personalized content and information to you and others that may include online advertising or other forms of marketing
  • Marketing offerings related to you
  • Technical problem diagnosis and security maintenance
  • Face recognition and voice recognition improvements
  • Utilization of service usage records, access frequency and statistics on service usage, establishment of a service environment for privacy protection, and service improvement.
  • Billing and payment management for paid services (subscriptions, etc.), verification of payment history, refund processing, etc.

 

 

Provision of personal information

 

We do not provide users' personal information to third parties except where separate consent has been obtained from the user or as required by law.

 

We provide personal information as follows to connect with third-party services.

Service Name

recipient

Purpose of providing

provided

Personal Information Items

Retention and

Usage period

Sullivan Plus

Sullivan Lite

SK Telecom Corp., LTD

Improved face recognition performance

Face recognition image data

3 years

 

 

Destruction of personal information

Personal information is destroyed without delay once the purpose of collection and use has been achieved, and the procedures and methods are as follows.

In the case of electronic files, they are securely deleted to prevent recovery or reproduction, and other records, printed materials, written documents, etc., are destroyed by shredding or incineration.

However, the information that is destroyed after being retained for a certain period in accordance with internal policy is as follows.

 

  1. The information below will be retained for up to one year from the date of withdrawal and then destroyed.
  1. Sullivan Plus accounts and email addresses for withdrawal instructions are stored in encryption to send notification emails and respond to customer service inquiries.
  1. Records of fraudulent service use

 

In addition, in accordance with the ‘Personal Information Validity Period System,’ members who have not used the service for one year are converted to dormant members, and the personal information of dormant members is stored separately or deleted.

 

 

etc

 

We protect your rights.

Users may view or modify their personal information at any time, and may request to withdraw consent for collection, use, and provision, or to cancel their membership.

 

For children under the age of 14, a legal representative is guaranteed the right to view, modify, delete, suspend processing, and withdraw consent for the collection, use, and provision of the child's personal information.

 

More specifically, you can use the member information modification or membership withdrawal functions through the service settings, and if you make a request in writing, by phone, or by email through the Customer Center, we will take action without delay.

 

If you request the correction of errors in your personal information, we will not use or provide the relevant personal information until the correction is completed.

 

Cookies may be used to provide web-based services.

Cookies are used to support faster and more convenient website usage and to provide personalized services.

 

What are cookies?

It is stored on the user's computer as a very small text file that the server used to operate the website sends to the user's browser.

 

Purpose of use

We use cookies to store and frequently retrieve user information in order to provide personalized and customized services. When a user visits the website, the website server reads the contents of the cookies stored on the user's device to maintain the user's settings and provide customized services. Cookies help users access and conveniently use the website according to their usage settings when visiting. Furthermore, they are utilized to provide customized information, such as optimized advertisements, based on the user's website visit history and usage patterns.

 

Reject cookie collection

Cookies do not store personally identifiable information, such as names or phone numbers, and users have the option to control cookie installation. Therefore, users can configure their web browser options to allow all cookies, be prompted for confirmation whenever a cookie is saved, or refuse the storage of all cookies. However, refusing cookie installation may make web usage inconvenient and may cause difficulties in using some services that require a login.

 

Example of setup method

1) In the case of Internet Explorer

Tools menu at the top of the web browser > Internet Options > Privacy > Settings

 

2) In the case of Chrome

Settings menu on the right side of the web browser > Show advanced settings at the bottom of the screen > Content settings button under Privacy > Cookies

 

We are making the following efforts to protect users' valuable personal information.

We regard users' personal information as our most valuable asset and are making the following efforts in processing personal information.

 

  • We are encrypting users' personal information.

We transmit users' personal information using encrypted communication channels and store important information, such as passwords, in encrypted form.

  • We are minimizing the number of people who can access your valuable personal information.

We are reducing the risk of personal information leakage by minimizing the number of employees handling personal information and blocking access to external internet services on work PCs. Furthermore, we have established systematic standards for the creation and modification of passwords and access permissions for database systems storing and processing personal information, and we conduct continuous audits.

  • We conduct regular training for our employees on the protection of users' personal information.

We conduct regular training and campaigns on personal information protection obligations and security for all employees who handle personal information.

 

Do you have any questions regarding personal information protection?

Please contact the Chief Privacy Officer or the relevant department regarding any inquiries, complaints, suggestions, or other matters related to personal information protection arising from the use of the service. We will do our best to listen to your voices and provide prompt and sufficient responses.

 

The person in charge of personal information protection and the department in charge.

TUAT Corp.

Venture Office 308, 51, Hoam-ro, Buk-gu, Daegu, 41585, Korea

Director : Chanyong Park (Personal Information Protection Officer)

Inquiries : tuat.inc@gmail.com

 

If you need to report or seek consultation regarding other personal information infringements, please contact the organizations below.

  1. KISA Report Center for Personal Information Breach
  1. (Toll free)118
  2. https://privacy.kisa.or.kr
  1. Cyber Crime Investigation, Supreme Prosecutors' Office
  1. (Toll free)1301
  2. cid@spo.go.kr
  1. National Police Agency Cyber Bureau
  1. (Toll free)182
  2. https://ecrm/cyber.go.kr

 

Changes to the Privacy Policy

Changes in laws or our services and products may affect how we use your personal data. In such cases, we will post an updated version of the policy on our website or app. Please review it periodically.